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Complaint form

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Complete information clause:

1) DPD Polska Limited Liability Company (DPD) seated in Warsaw at ul. Mineralna 15, 02-274 Warsaw is the administrator of your personal data. 

2) DPD has appointed a data protection inspector who can be contacted by email at iod@dpd.com.pl in all matters with respect to processing of your personal data. Until 25th May 2018 the responsibilities of the data protection inspector are fulfilled by the Information Security Administrator, who can be contacted at the above e-mail address.

3) Personal data which you provided will be processed:

a) To handle complaints with respect to the agreement entered into on the basis of art. 6 item 1 point b of the General Data Protection Regulation (GDPR), and, within the scope of the optional data provided by you, to facilitate contact on the basis of your consent (art 6 item 1 point a of GDPR); 

b) Within the scope included in the form with optional fields – your consent forms the legal basis for processing of such data (art. 6 item 1 point a of GDPR);

c) With the aim of ascertaining or asserting claims or defence against claims – justified interest of DPD forms the legal basis for processing of such data (art. 6 item 1 point f of GDPR).

4) Your personal data may be given to entities rendering services on behalf of DPD in connection with the execution of the agreement, including the external contact centre and providers of IT solutions. 

5) Your data will be processed during the term of the agreement. Data which is processed on the basis of your consent, will be processed until such consent is withdrawn, however no longer than for the duration of execution of the agreement. The processing period can be extended by the duration of the claim prescription period each time the processing of your data will be necessary to ascertain or assert any claims or to defend against such claims by DPD. 

6) With respect to the data which is provided optionally you have the right to withdraw the consent at any time. Withdrawal of consent does not affect the legal compliance of such processing before the withdrawal. For evidence purposes DPD requests that the consent is withdrawn in writing or by e-mail. 

7) You have the right: to access the data, to request that the data is corrected, removed or that processing of the data is limited as well as to raise objections regarding data processing. 

8) Should you believe that processing of your personal data is in breach of the provisions of GDPR you have the right to report it to the personal data protection supervisory body. 

9) Providing your personal data is required by DPD to handle and investigate complaints, except for personal data marked as optional, which is provided voluntarily. Failure to provide personal data required by DPD results in lack of possibility to handle and investigate the filed complaint.